Refund Policy
-
At Negron’s Surface Solution’s LLC, customer satisfaction is our top priority. We strive to provide high-quality pressure and soft washing services that meet and exceed your expectations. In the rare event that you are not completely satisfied with our services, we offer the following refund policy:
-
Satisfaction Guarantee:
We stand behind the quality of our workmanship and aim to ensure your satisfaction with every service we provide. If you are dissatisfied with any aspect of our pressure or soft washing service, please contact us immediately so we can address your concerns.
-
Refund Eligibility:
Refunds may be issued in cases where there has been a failure to meet the agreed-upon service standards or if the service provided does not meet reasonable expectations. Refunds are subject to approval.
-
Refund Process:
To request a refund, please contact us within 72 hrs. of the completion of the service. You can reach us by email at negron.surfacesolutions@outlook.com, or by phone at (850) 756-0459. Please provide a detailed explanation of the issue you encountered, along with any supporting documentation or evidence.
-
Resolution Options:
Upon receiving your refund request, we will review the circumstances and work with you to find a satisfactory resolution. Depending on the nature of the issue, we may offer to re-perform the service at no additional cost, provide a partial refund, or issue a full refund.
-
Timely Resolution:
We are committed to resolving refund requests promptly and fairly. Our goal is to address your concerns in a timely manner and ensure that you are completely satisfied with the outcome.
-
Non-Refundable Services:
Please note, refunds may not be available for services that have been performed satisfactorily in accordance with the agreed-upon terms.
-
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We value your feedback and are dedicated to providing exceptional service that exceeds your expectations.
Negron’s Surface Solutions LLC. reserves the right to update or modify this refund policy at any time without prior notice.
Concerns?
We take your concerns seriously. Please fill out the form below to help us understand and begin the correction process.